Our normal hours of operations are Monday - Friday, 7 AM - 7 PM CST
General support inquires are addressed during normal business hours.
Additional 24/7 support is available for emergencies, whereas the customer’s licensed software is completely down or inaccessible.
Our goal is to serve our customers and maintain our reputation for outstanding customer service. When you call, a live person always greets you. Our Help Desk operators are there to assist and answer general questions. If your question requires more significant technical expertise, certified technicians are available to help you.
If all technicians are busy assisting others, a case is created, and a certified BSI technician will contact you within 2-hours.
Maximize your time by multi-tasking while chatting with our team and receive information and solutions in real-time.
For your convenience, send your questions or issues to our technical support team by email, and our technicians will respond within 24 - 48 hours.
With your permission, a trained technician can securely access your system to advise and assist with resolving issues. Service available Monday - Friday during the business hours of 7 AM - 5 PM CST.