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"Book Systems' tech support was the selling point for me when it came to
choosing an automation program. I have been extremely pleased with
the support I have received. From the person (keyword 'person') who answers
the phone to the sales and tech support staff, my calls have been handled with
courtesy and promptness."
Vicki Davis, Media Specialist
St. James School, CA
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Technical Support
Book Systems takes pride in providing our customers with industry
leading support. Our friendly, courteous technicians are always ready to
assist you. When calling during regular business hours, a "live" person
will answer the phone - no recorded messages!
Our support team consists of technicians trained to answer questions
and/or solve problems related to the use and operation of Book Systems'
software. Our Technical Support / Customer Service Department
provides a full range of services.
. Call us Monday through Friday between
7am - 7pm CST.
(888) 289-1216 (US) or
(256) 533-9746 (International)
2-Hour Call Back. Our Help Desk Operators are trained to answer
general questions regarding our products. If necessary, a certified
support technician will contact you within a guaranteed 2-hour
call-back time.
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. Send an e-mail to support@booksys.com,
stating your problem or question,
and a technician will respond within 24 hours. Get your questions
answered, without having to spend time on the phone.
. Our on-line user's forum is available to all of our
customers who have an active Customer Service Agreement (CSA).
Communicate online directly with our support technicians.
. Atriuum
customers may join our listserv to gain knowledge and share ideas with
other Atriuum customers.
. Just like
Atriuum, Concourse customers have their own listserv service, which allows them to
communicate with other Concourse customers.
Free Updates / Enhancements. The first year Customer Service
Agreement (CSA) is included with your software purchase. When
your CSA is kept current, you will receive free product updates and
enhancements, in addition to telephone support.
Remote Support. We offer support via the Internet.
A trained technician, with your permission, takes direct
control of your computer to assist and advise you in trouble-shooting/
repairing your Book Systems' software.
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